PHONE +1-844-216-8297
When will I receive my order?
Once billing and payment has been received your order will be shipped. You will receive a tracking number via the email address you registered with on


How much is shipping?
Shipping will be charged at a rate of $9.99 within Canada. Orders over $100 within Canada are free. Flat rate shipping for international orders is $20. Please allow 10-14 days for your delivery to arrive.


Do you ship to my country?
Yes! We currently ship worldwide


I’m having trouble placing my order, what can I do?
Send us an email to and let us know so we can help


What currency is your site using?
All prices displayed on are in CAD funds. For your convenience you can also use the currency selector at the top of the page to select CAD, USD, GBP, EUR and AUS.


Where can I send comments, reviews, feedback or photographs of the jewels I have purchased?
Send us an email to


What’s the benefit of registering with Sylvia Rai Box?
You will receive exclusive deals sent directly to your email. You will be the first to know about new products, promotions, offers, and contests.


How will my jewellery be packaged?
All Sylvia Rai Box jewellery comes in an elegant box.  Perfect for gifting or for yourself!


How accurate are the pictures of the jewellery on your website?
Colors may vary depending on your computer screen or the device you are viewing it on.  Sizes, shapes, and colors will vary.  They will however be very similar to the picture shown on our website.


How can I find out about your new collections?
If you subscribe to our emails you will receive regular updates.  You can also check out our Facebook page, Instagram, Twitter and Pinterest for more updates.


How do I know what ring size I am?
Please refer to our ring size chart to find out what your ring size is.


How do I know what bangle size I am?
Please refer to our bangle size chart to find out what your bangle size is.


I am buying a gift. Will the jewellery come in a box?
All Sylvia Rai Box jewellery purchased on our website comes packaged in our signature Sylvia Rai Box, ready to be given as a gift.


I have a promotional code. How do I use this code?
When checking out there will be a box for your to enter your promotional code.  Any discounts or special offers will be applied at the time of checking out.


I can’t find the piece I wanted on the site anymore. Can I still order it?
It might be that the item has sold or it is on a different page on the website.  We will try our best to make it available for you. Contact us at regarding this issue.